AI for knowledge search, documents and customer conversations
Help employees find information and process documents, and serve customers across channels. Each app has defined data sources, outputs and controls suited to the task.
What gets in the way
- Finding information takes too longPolicies and guides are spread across many folders.
- Manual entry from documentsInvoices and records are retyped into systems.
- Customers message after hoursRepeat questions and missed leads.
Knowledge search
Answers with sources people can check.
Knowledge AssistantAsk about policies, guidesLP
Knowledge assistant
Questions today86
With sources100%
Missing documents2
| Question | Source | Asked by | Result |
|---|---|---|---|
| 2026 travel allowance | Decision 12/2026, s.3 | Nguyen Ha | Answered |
| Defective goods returns | Guide KD-07 | Lan Pham | Answered |
| Requesting a new laptop | No document yet | Vo Thanh | Needs content |
| Remote work policy | Decision 08/2025 | Do Mai | Answered |
Document processing
Outputs people review and correct.
Document AISearch supplier, invoice no.LP
Inbound invoice processing
Recognized214
To review6
Accuracy97%
| Document | Supplier | Amount | Result |
|---|---|---|---|
| INV 0004521.pdf | Gia Lam Packaging | VND 86.4M | Confirmed |
| INV 0004519.pdf | Minh An Transport | VND 12.8M | Blurred field |
| INV 0004512.pdf | Binh Duong Power | VND 41.2M | Confirmed |
| PN-1028.jpg | Saigon Chemicals | VND 7.6M | Awaiting review |
Omnichannel customer care
Answers, captures needs and creates tasks within permissions. Agents that automate internal processes for a specific problem are delivered through AI Consulting & Integration.
Omnichannel AI AgentSearch customers, channelsLP
Customer conversations
Conversations today132
Answered by AI78%
Handed to staff11
| Customer | Channel | Need | Status |
|---|---|---|---|
| Ms Thu | Zalo OA | Wholesale price, 50 cases | Deal created |
| Mr Dung | Website | Return for order 2245 | Waiting for staff |
| Mai Anh store | Messenger | Delivery schedule | Answered |
| Mr Phong | Zalo OA | New dealer in Hue | In progress |
Three levels, one way to stay in control
Each level has sources, a review step and an action log.
- Knowledge AssistantAnswers with sourcesUsers open the original document to check.
- Document AIOutputs for reviewBlurred fields are flagged for a person.
- Omnichannel AI AgentActions preparedThe agent creates a lead and hands it to sales.
- Omnichannel AI AgentThe owner approvesActions that change data need confirmation.
Discuss AI integration
Tell us the work you want AI to help with and the data behind it.
Talk to us